Our Policies

Reliance Community Care Domiciliary Staff

Prior to commencement of work at Reliance Community Care, all staff will undergo the following:


Two written references.

CRB/DBS Disclosure (and SOVA check where necessary).

Induction Training, to include Safeguarding of Adults training (this will be ongoing).On commencement of work staff will initially have one to one supervision and have knowledge of the SOVA procedures .

Safeguarding of Vulnerable Adults (SOVA)

The adult safeguarding  procedure aims to provide a system that promotes awareness, reporting and investigation of adult abuse.

We need to be able to recognise the types of abuse that vulnerable adults may suffer and by whom, and to know what to do if you are being abused or you suspect an adult is being abused.

Who is a vulnerable adult?

A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

This may be because they have a mental health problem, a disability, a sensory impairment, are old and frail, or have some form of illness.

What is adult abuse?

Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights.

The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering.

Abuse can happen anywhere – in a residential or nursing home, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Forms of abuse include:

  • Physical abuse such as hitting, pushing, pinching, shaking, misusing medication, scalding, restraint, hair pulling.
  • Sexual abuse such as rape, sexual assault, or sexual acts to which the vulnerable adult has not or could not have consented, or to which they were pressurised into consenting.
  • Psychological or emotional abuse such as threats of harm or abandonment, being deprived of social or any other form of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, being prevented from receiving services or support.
  • Financial or material abuse such as theft, fraud or exploitation, pressure in connection with wills, property, or inheritance, misuse of property, possessions or benefits.
  • Neglect such as ignoring medical or physical care needs and preventing access to health, social care or educational services or withholding the necessities of life such as food, drink and heating.
  • Discriminatory abuse such as that based on race or sexuality or a person’s disability and other forms of harassment or slurs.
  • Institutional abuse can sometimes happen in residential homes, nursing homes or hospitals when people are mistreated because of poor or inadequate care, neglect and poor practice that affects the whole of that service.
  • Any of these forms of abuse can be either deliberate or be the result of ignorance, or lack of training, knowledge or understanding.
  • Often if a person is being abused in one way they are also being abused in other ways.

What to look out for

The way people can be abused may vary and these warning signs can be an indication that abuse is taking place:

Physical signs of abuse:

  • Unexplained marks, bruises or injuries may be a sign of physical or possibly sexual abuse
  • Insufficient money to cover bills, food and other living expenses can be caused by financial abuse
  • Shabby appearance and little or no food or heating in the home are signs of neglect
  • Behavioural signs of abuse:
  • Behaving differently or signs of fear in the presence of certain individuals
  • Feeling frightened and depressed, with a sense of hopelessness

Who might be causing the abuse?

The person who is responsible for the abuse is very often well known to the person abused and could be:

  • A paid carer or volunteer
  • A health worker, social care or other worker
  • A relative, friend or neighbour
  • Another resident or service user
  • An occasional visitor or someone who is providing a service
  • People who deliberately exploit vulnerable people

What to do?

If you think someone is being abused or someone is abusing, you must report it as soon as possible to your supervisor or manager who are trained to carry out the correct action. 

Your concerns will be taken seriously and will receive prompt attention.

Our Values — Reliability
  • Honesty
  • Respect
  • Love
  • Responsibility
  • Friendship
  • Compassion
  • Care
For all your care needs including:
  • Domiciliary care
  • PA (Personal Assistant) Services
  • Live in care
  • Support Work
  • Other Personalised packages
Contact Us
Reliance Community Care Ltd
Carlton House
28 Regent Road
P: 01163674568 or 07861778646
E: info@reliancecommunitycare.com
W www.reliancecommunitycare.com

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